Resume
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Objective
My objective is to find employment in a job that provides challenging projects, where I'm constantly learning new things and allows for the opportunity to explore and experiment with how I complete each portion. I would love to find placement in a position that has a multitude of different areas in which to stretch my current skill set and develop new ones. I'd like most to be able to truly feel like the work I do helps the entire company to make things easier for all the users of my work to understand.
Work Experience
Technical Writer
Wells Fargo
Seattle, WA - July 2020 - Present
Wells Fargo
Seattle, WA - July 2020 - Present
- Develop Knowledge Articles
- Document software instructions for user groups
- Run Knowledge Articles through approval process
- Create WalkMe content
- Perform Quality Assurance testing for instructions
- Attend meetings to document instructions and procedures
- Adhere to company style standards
Editor
Steyer Content
Seattle, WA - August 2020 - Present
Steyer Content
Seattle, WA - August 2020 - Present
- Copyedit Microsoft’s IT Showcase blogs
- Copyedit Microsoft case studies
- Adhere to Microsoft style guidelines set for projects
Software Content Editor
Marel
Bellevue, WA - February 2019 - July 2020
Technical Writer
Starbucks
Seattle, WA - June 2018 - February 2019
Technical Writer
Washington Federal
Seattle, WA - January 2014 - June 2018
Marel
Bellevue, WA - February 2019 - July 2020
- Developed, wrote, and edited content for marketing channels
- Wrote articles for internal and external publication
- Planned, designed, and created content for marketing campaigns
- Created content for newsletters
- Researched and wrote white papers
- Wrote and edited scripts for videos
- Performed voiceovers
- Adhered to localization standards for an international company
- Collaborated with cross-industry departments to influence and execute brand image and voice
- Wrote and designed invitational and PR materials for events
- Collaborated with sales team to improve sales and marketing materials
- Created, researched, and implemented social media posting plan
- Managed corporate LinkedIn account
- Updated product information on website and in documentation
- Edited presentations and articles for team members
- Was responsible for organization of presentations, interviews, waivers, and media content for conferences
Technical Writer
Starbucks
Seattle, WA - June 2018 - February 2019
- Developed working Style Guide for writing
- Reviewed and consolidated over 600 facilities documents
- Restructured and rewrote documentation for clarity
- Edited writing for cohesiveness
- Facilitated meetings regarding:
- Setting project goals
- Progress updates for Technical Writers
- Subject matter expert review
- Assigned and tracked all content restructuring work
- Uploaded and checked-in updated documentation to Oracle Service Cloud
- Reviewed user manuals for clarity and consistency, and to identify standards, policies, and procedures
Technical Writer
Washington Federal
Seattle, WA - January 2014 - June 2018
- Developed desktop and operational procedures
- Documented software instructions
- Maintained and updated information on the company’s internal Wiki
- Wrote and edited topics for both the company-wide newsletter and urgent alerts
- Created a weekly dashboard that analyzes the status of ongoing projects for the team
- Headed creation and testing of software instructions during a company-wide conversion
- Created 75% of the 232 software instruction pages
- Completed project ahead of a three-month deadline
- Led large role-based documentation projects, which have included:
- Shadowed Subject Matter Experts to document processes for the role
- Created new procedures based on gathered information
- Organized and formatted all information in either a wiki or user manual format
Education
Academy of Art University
Bachelor's Degree in Fine Arts Illustration - 2012
San Francisco, CA
University of Washington
Certificate in Professional Technical Writing - 2018
Seattle, WA
Bachelor's Degree in Fine Arts Illustration - 2012
San Francisco, CA
University of Washington
Certificate in Professional Technical Writing - 2018
Seattle, WA
Skills
- Microsoft Office
- Microsoft SharePoint
- Microsoft Teams
- Windows XP/7/10
- Oracle Service Cloud
- Wrike
- Adobe Acrobat Pro
- Adobe Photoshop
- Adobe Illustrator
- Visio
- Chicago Manual of Style
- Microsoft Style Guide
- HTML
- CSS
- WikiText
- Learning Swift
- Learning GitHub
- Learning Markdown